Policies and Procedures

Please read the following information before accessing the online application at the bottom of the page.

UTC Mission

In adherence with the University Tutorial Center’s (UTC) mission, peer tutors work towards helping students become independent learners.  To do so:

  • The student should come to tutorial sessions prepared: having attended class and taken notes, with all necessary books and materials, having attempted homework and read assignments.
  • The tutor is a successful student, but not a teacher or expert.  Though s/he is a good resource, the tutor will not do the student’s work and is not responsible for the student’s final course grade.

Eligibility for Tutoring by Appointment

Students may request individual tutoring if they are enrolled in the requested class(es) for credit (no audits) and have satisfied prerequisite courses and/or are enrolled in co-requisite courses. Exceptions will be considered if a written waiver from the instructor is provided (a waiver form is available from the UTC office).

Eligible Courses

The UTC accepts tutoring by appointment applications for the following courses:

  • Chemistry 100, 101, 103, 111, 201, 203, 220, 221, 223, 225, 227
  • Math 107, 108, 111, 114, 121, 131, 141, 231, 241, 242
  • Physics 131, 201, 202, 205, 208, 211, 212

The UTC works to find qualified tutors; however, the tutor pool changes from semester to semester and there may be shortages of tutors in some courses.

Application Process

  • All students new to the UTC’s tutoring by appointment programs must attend a 30-minute orientation during the fall and spring semesters. This orientation is waived during the summer sessions.  This orientation will inform you of the programs and services sponsored by the UTC and individual departments, and help you determine which one(s) are most appropriate for your personal goals and objectives.
  • Returning students who have previously attended an orientation should complete an online application. Returning students must have a recorded orientation attendance on file in order to bypass the orientation and submit the online application.
  • A new tutoring request must be received each semester in order to be eligible for the current semester services.


1. Sign-Up (SU) tutoring

  • Allows flexibility to schedule appointments as needed.
  • Available Monday through Friday with experienced tutors in Park Shops.
  • Appointments may be scheduled for 30 minutes or 1 hour.  For each course, you may schedule up to 1 hour per day and up to 2 hours per week.
  • In order to maximize help for all students, all appointments begin on the hour or half-hour.
  • You will be eligible to schedule an appointment 2 business days after completing your application.

2. Individual/Small Group Weekly-Assigned (WA) tutoring

  • You commit to meeting each week for two hours throughout the semester with your assigned tutor. 
  • You may request Weekly Assigned tutoring for one course only.
  • Small group tutoring will be provided for high demand courses. Benefits of group tutoring include working with an experienced tutor; meeting, learning, and collaborating with other students with the same instructor; and getting priority assigning. Group sizes will range between 3-5 students. Since group tutors are assigned based on schedules and demand, it is not possible for students to choose group vs. individual assignment.
  • You will be notified via email if and when a tutor becomes available who matches your schedule and course request. Please schedule Sign-up appointments in the meantime.

Students may use the Weekly Assigned option for one course and the Sign Up option for an additional course, or choose Sign Up for two courses.

Exceptions to Weekly Allotment of Hours

  • Students registered through the Disability Services Office (DSO) can be allotted up to three hours a week once they bring documentation from DSO to the UTC’s main office.
  • Students with a GPA below 2.0 are also allowed up to 3 hours of assistance per week.

Attending Tutoring Sessions

Students in all tutoring sessions should arrive on time, be prepared for the session, participate actively, and stay for the entire prearranged session time. 

  • SU: Students who cannot attend a SU appointment should cancel by midnight the night before the appointment. Notification of cancellations after midnight are appreciated and should be made through the UTC office by calling 919.515.3163.
  • WA: Students who choose to use the WA program agree to meet 2 hours each and every week throughout the semester.

Loss of Tutoring Privileges

Two cumulative “no-shows” in UTC tutoring by appointment programs (WA and SU) will result in the loss of privileges to use these services for the remainder of the semester. Furthermore, conditional approval must then be received in order to use these programs in future semesters.

No shows will be received for the following:

  • Cancelling after the deadline or failure to arrive to the appointment
  • Coming unprepared more than once to a tutoring session
  • Arriving late or leaving early to a session, as defined below:
    • SU: Staying less than 45 minutes for a 1 hour session or staying less than 20 minutes for a .5 hour session
    • WA: Arriving more than 5 minutes late to a session more than twice

Supervision of Tutors

The UTC continually strives to improve our tutoring services through direct supervision of our tutors. All tutors will be observed by a UTC supervisor during actual tutoring sessions throughout the semester. The sole purpose of observations is to improve the tutor’s performance.

Other Considerations

All students are encouraged to discuss their individual needs with their tutors and consider other time commitments when scheduling tutorial sessions.

Any questions regarding these policies and procedures should be directed to the University Tutorial Center at tutorialcenter@ncsu.edu or 919.515.3163.

Please visit the UTC office at 101 Park Shops or call us at 919-515-3163 in order to schedule a time to complete your application to receive tutoring this semester.